Tony Hosaroygard

Department of Health, Tasmania · Contract · Launceston, Tasmania, Australia · Remote

A between-jobs contract after redundancy: IT infrastructure and support management while the Timberlands Pacific role came together.

Telstra Health · Full-time · Sydney, New South Wales, Australia · Remote

Service desk analyst on the 1800RESPECT SDA under a new government-awarded contract, joining in pre-production to onboard hundreds of specialist trauma counsellors against a four-week deadline, working closely with DVConnect, Save the Children Australia, and Marninwarntikura Women's Resource Centre throughout. The users are trauma counsellors supporting some of society's most vulnerable people; many aren't technical, and the focus was patient, practical support that got them back to their callers quickly.

The role involved:

• Onboarding therapists alongside clinical leads, in person across Australia and over Teams
• Hosting training sessions for colleagues and staff from other departments
• Helping lay the foundations of the Jira ticketing system ahead of go-live
• Enabling and supporting staff across Genesys, Acorn LMS, Salesforce, and Azure inside a strictly locked-down, ISM-compliant (March 2022) SOE
• All hands on deck in an autonomous WFH environment, with every level of the business pulling together to land the contract

Alongside 1800RESPECT, sat on the National Cancer Screening Register service desk in quieter periods, mainly assigning tickets to clinical leads and user administration through Active Directory.

Bingo Australia · Full-time · Sydney, New South Wales, Australia

Supported Bingo Australia's proprietary PlayMate bingo tablets and the Ubiquiti UniFi network and firewall infrastructure behind them. A family-run business, so the role had no fixed edges: highly technical work one day, hands-on operational work the next.

Technical side:

• Supported the PlayMate tablet fleet end to end: provisioning, imaging, troubleshooting, and getting failed units back into circulation
• Built improved SOE images for the tablets, cutting setup time and making the fleet more consistent and easier to support
• Configured and maintained the UniFi network and firewall the devices depended on

Operational side:

• Warehousing duties, including unloading cargo containers
• As the business contracted and staff were let go, took on freight coordination, customer service, and sales alongside the technical work

Airbnb · Part-time · Katoomba, New South Wales, Australia

Ran an Airbnb out of my own home in Katoomba, the highest-rated listing in the area. Earned Superhost status at the first eligible review cycle and held it continuously from then on, which demands sustained 5-star ratings across every hospitality category, a near-perfect response rate, and effectively zero cancellations.

• Managed the full booking lifecycle: enquiries, pricing, calendar management, and liaising with guests domestically and from overseas
• Welcomed guests from all over the world, often across language barriers and cultural differences, adapting hosting style to suit
• Ran tours of the area, organised meals, and hosted from my own home

iNova Pharmaceuticals (A Valeant Company) · Full-time · Chatswood, New South Wales, Australia

Client-facing and remote support covering 3,000+ users across Australasia, Singapore, and the Philippines, in a local team of three across three domains and a mixed Exchange, Domino, and SBS + Samba environment.

Day-to-day support and configuration across:

• Active Directory, Exchange, and Windows Server 2003 through 2012
• Lotus Notes and Domino Administrator
• SCCM and SCOM
• VMware vSphere and Citrix
• Tivoli, ShadowProtect, Altiris, SAP, BIMS, GL, Symantec Endpoint Protection, MessageLabs, and remote tooling (RDP, VNC)

Key responsibilities:

• Introduced Symantec Endpoint Protection to iNova, then ran it ongoing: keeping endpoints current across Sydney and Singapore, managing renewals, and running proof-of-concept work directly with the licensor
• Deployed and maintained Symantec Mobile Management across the company's mobile fleet
• Jointly owned the iNova SOE: building and testing Windows 7 and 8 images with compliance and cross-platform interoperability in mind, deployed via Altiris, PXE, and Symantec Ghost

Various venues · Australia

Before moving into IT, ran bars and clubs and worked venue doors, keeping bad people out and everyone else safe.

• Managed bar operations and staff across multiple venues
• Ran clubs end to end: staffing, entertainment, and night-to-night operations
• Worked venue doors as security, handling crowd control and turning away troublemakers to keep patrons safe